Papa's Pizza

Refund Policy

Effective Date: 1st November, 2024

At Papa’s Pizza, we are dedicated to delivering the highest quality food and service to our valued customers. We understand that sometimes things may not go as planned, and we want to ensure that our customers are satisfied with their experience. This refund policy outlines our commitment to addressing your concerns effectively.

  1. Order Issues

    We strive for accuracy in every order. If you receive the wrong item, or if your order is incomplete or incorrect, please follow these steps:

    • Contact Us Promptly: Reach out to our customer service team within 30 minutes of delivery. You can contact us via phone at 0508584610 or email at [email protected].
    • Provide Details: Be prepared to provide your order number, details of what was incorrect, and any relevant photos if applicable.
    • Resolution Options: Upon verification of the issue, we will either send you the correct item or issue a refund for the affected item(s).
  2. Quality Concerns

    We take pride in the quality of our food. If you have concerns regarding the quality of the product you received:

    • Document the Issue: Please take clear photos of the product, highlighting any quality concerns (e.g., undercooked, spoiled, etc.).
    • Contact Customer Service: Reach out to us within 30 minutes of delivery with your order number and photos.
    • Review Process: Our customer service team will review your submission. If we determine that the quality does not meet our standards, we may offer a replacement or a full refund depending on the situation.
  3. Delivery Issues

    Timely delivery is important to us. If your order is significantly delayed:

    • Delayed Orders: If your order is more than 60 minutes late from the estimated delivery time, please contact our customer service team.
    • Compensation: We may offer compensation in the form of a discount on your next order or a partial refund for the inconvenience caused.
  4. Refund Process

    Processing Time: Once a refund is approved, it will be processed back to the original payment method within 2 business days. Please allow additional time for your bank to process the transaction.

    Refund Confirmation: You will receive a confirmation email once your refund has been processed.

  5. No Refunds

    Please note that certain situations do not qualify for a refund:

    • Confirmed Deliveries: Refunds will not be issued for orders that have been confirmed as delivered and are not reported within the specified time frame.
    • Customer Preferences: Refunds will not be issued for personal preferences or tastes (e.g., toppings that were requested but not liked).
    • Third-Party Orders: If you ordered through a third-party delivery service (e.g., Uber Eats, DoorDash), please refer to their specific refund policies as we cannot process refunds for those orders.
  6. How to Contact Us

    We are here to assist you! For any issues regarding your order or to initiate a refund request, please contact our customer service team:

    • Phone: 0508584610
    • Email: [email protected]
    • Live Chat (WhatsApp): Available on our website during business hours.
  7. Customer Satisfaction

    At Papa’s Pizza, customer satisfaction is our top priority. We welcome your feedback and take every concern seriously. If you have any suggestions on how we can improve our service, please let us know!

  8. Policy Changes

    We reserve the right to update or modify this refund policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review our policy periodically.

    Thank you for choosing Papa’s Pizza. We appreciate your business and are committed to ensuring a positive experience with every order!