Papa's Pizza

Privacy Policy

Last updated: 14th October, 2024

At Papa’s Pizza, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website, mobile application, in-store services, or any other platforms. By using our services, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect a variety of information to provide and improve our services. This information falls into the following categories:

1.1 Personal Information

When you create an account, place an order, or communicate with us, we may collect personal information, including:

  • Name
  • Email Address
  • Phone Number
  • Delivery Address
1.2 Payment Information

To process your orders, we may collect payment-related information, such as:

  • Mobile Money Number

We utilize secure payment processors to handle your payment details, ensuring that your information is protected through encryption and secure protocols.

1.3 Order Information

We gather information related to your orders, including:

  • Menu Items Ordered
  • Special Instructions or Preferences
  • Order History
  • Delivery Instructions

This information helps us fulfill your orders accurately and enables us to provide personalized service.

1.4 Usage Data

We automatically collect data about how you use our website and services, including:

  • IP Address
  • Browser Type and Version
  • Pages Visited and Duration of Visits
  • Date and Time of Your Visit
  • Referring Website Address

This data allows us to analyze trends, improve our website, and enhance user experience.

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us remember your preferences and improve our services. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

We may use your information for various purposes, including:

  • Order Fulfillment: To process and deliver your orders accurately and efficiently.
  • Customer Service: To respond to your inquiries, complaints, and feedback promptly.
  • Account Management: To create and manage your account, allowing you to access your order history and preferences.
  • Marketing Communications: To send you promotional offers, newsletters, and updates about our products and services, provided you have opted in to receive such communications.
  • Personalization: To customize your experience based on your preferences and previous orders.
  • Website Improvement: To analyze usage trends and improve the functionality and user experience of our website.
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests.
3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with trusted third-party vendors who assist us in providing our services, such as payment processors, delivery partners, and marketing agencies. These parties are obligated to protect your information and use it solely for the purposes for which it was disclosed.
  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal requests, such as subpoenas or court orders, or to protect the rights, property, or safety of Papa’s Pizza, our customers, or others.