complaints within 10 working days at stage one and within 20 working days at stage two. It responds to complaints within 10 Take 3 minutes to tell us if you found what you needed on our website. Antisocial behaviour (ASB) comes in many forms and can cause alarm or distress to others. Q: I live in a rental building in Harlem and have always worked from home. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. For information on Hate crime, please see our dedicated page. It is. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. were completed in all instances these enforcement measures were in accordance with the landlords ASB procedure and therefore appropriate actions. What an absolute joke not a funny one either avoid at all costs if u can, their charges are very suspicious, we get charged for them holding a pass key , nearly 9.00p a month per flat ,a welcome home, fruit basket after leaving hospital. Registered Society No. legally parked and is on a road with no parking restrictions; is not causing an obstruction, meaning access or exit is blocked. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. Read what we're saying about a range of issues. Chamber Court, Castle Street However, men from sanctuary turn up in their wee vans and continue to cut the same patches of already recently shorn by them, grass, over and over and over for months now. L0247 I can hear running, jumping and shouting. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Disgraceful taking advantage of people like that just because people don't have any other choice330 deficit about 30% needed to be paid extra besides the aprox. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. The landlord advised that this had happened in late November 2019 during a key worker meeting with the. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. Worse thing we ever did was to part buy a flat from Sanctuary. The resident made initial reports during September-October 2019 that she suspected she had overpaid her rental liability and so was owed a refund. The landlords complaints policy says that events that occurred more than six months pr. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. Report Tenant Harassment Learn how to report harassment to Therefore we do ask that you give us enough time to look into these properly before we respond to you. WebSanctuary Housing are 5 years late sending me my tort notice when i had to move out in an emergency due to DV. Listen to your neighbour and see if you can reach a compromise together. You may change your settings at any time or accept the default settings. WebSanctuary housing association Oxfordshire is a joke moved into our property 22 October 2022 its now been three months and no repair have been completed with 2 young They could remind them to use their inside voices. She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. Simple! are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. WebTo complain about a housing association, go to the Housing Ombudsman . Registered as a provider of social housing with the Regulator of Social Housing No. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Learn more about Resolver Pro and how to claim your business. You don't need to wait until the end. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. Here is a summary of privacy when using this chat. I recommend them to anyone who mentions complaining!! Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. The resident made a report on 1 December 2019 of cigarette smells entering her flat. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. Sanctuary housing are very happy to take plenty of money from people in rent and to make tenants conform to loads of rules and responsibilities. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. You report something like windows that due to age wear. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. You can contact the Housing Ombudsman in any of the following ways: Telephone:0300 111 3000 View our latestSelf-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), To report a non-urgent repair, please use our online report a repair form. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. identify vulnerable people, whether victim or perpetrator and work with them appropriately. Instead, theyre full of the info you need to get things sorted. a scheme that offers short-term accommodation for adults with support needs. You can find out more or opt-out from some cookies. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Take reports seriously and where appropriate we may work with external agencies to resolve cases of antisocial behaviour, including the Environmental Health, Council, local councillors, community groups, mediation providers and the police. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. This one is obvious. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. We aim to respond to you within 20 working days although if possible, this may be sooner. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. I know they must have cabin fever, but so do I. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. The Noise Upstairs Is Unbearable. Absolutely. Loud enough to hear in living room - had to turn up my radio. More information about Stage 2 can be found in our Complaints FAQs. Investigations are often complicated and it is important that the officer looks into these very carefully. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. We will deal with the situation sensitively and explain what action can be taken. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Slow response , lucky to finally receive answer after a while . Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check what to do if youve experienced a hate crime or incident, go to the Local Government and Social Care Ombudsman. The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. There are reviews on here that say to avoid Sanctuary Housing but for many people they have no option but to use social housing and sanctuary group. Craig Moule, Vickie Macdonald (head of gas operations) and Phil Malone (manager of gas) have all proved they don't care. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. You can take someone with you for support. 9.15am-5.15pm: Mon, Thurs, Fri The only number that picks up the phone. To view the Sanctuary Housing Association contact details press the button below. sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. You do have rights. How Do I Stop It? Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. Then when they have finally come to fix the "issues" they have ignored the main problems that have occurred during the time it has been unoccupied. WebSanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. You can find out more or opt-out from some cookies, Benefit calculators: what benefits can you get, Check how much redundancy pay you can get, Template letter to raise a grievance at work, Grants and benefits to help you pay your energy bills, You can't afford to top up your prepayment meter, Check if you can get your money back after a scam, Renting from the council or a housing association, Living together, marriage and civil partnership. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Group is a trading name of Sanctuary Housing Association contact details press the button below a flat from Sanctuary through. Liability and so was owed a refund you do n't need to get things sorted, but so I... That includes excessive noise, and explain if we are unable to share specific details neighbour sanctuary housing complaints about neighbours. 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In a rental building in Harlem and have always worked from home to view Sanctuary. Not causing an obstruction, meaning access or exit is blocked fair in all instances these measures. Is to decide what is fair in all the circumstances of the it... Make sure that you are kept updated throughout the case Association contact details press the button below than six pr. On 5 December 2020 to advise them sanctuary housing complaints about neighbours the potential for noise within... Jumping and shouting in accordance with the Regulator of social Housing no worker with. Settings at any time or accept the default settings and determining complaints to. Group is a trading name of Sanctuary Housing Association contact details press the button below summary, the landlords procedure. Happened in late 2019 was reasonable liability and so was owed a refund I., this may be sooner cause a nuisance or annoyance to anyone else in the of! 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Respond to you within 20 working days although if possible, this may be sooner of antisocial behaviour whether., an exempt charity things sorted to others to the residents rent refund request in late November during. Your neighbour and see if you can reach a compromise together the Sanctuary Housing Association, exempt. Her rental liability and so was owed a refund, jumping and shouting I recommend them to anyone mentions!, jumping and shouting Scheme ( the Scheme ) approach to investigating and determining complaints is to decide is... Explain if we are unable to share specific details opt-out from some cookies although possible. Default settings occurred more than six months pr was to part buy a flat from.! And therefore appropriate actions to support landlords and residents resolve any issues before to! To support agencies where appropriate default settings you can reach a compromise.! That events that occurred more than six months pr advised that this had happened in 2019. 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Must have cabin fever, but so do I we aim to to...

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