And other attempts to email Customer Service. The answer you are looking for may already be there. Go direct to your airline to purchase tickets. Meal Selection Read More Seat Selection Read More Special Assistance at the Airport My co-traveler, who booked directly through the airline, got this solved in one phone call. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . We apologize for the difficulties encountered with your reservation. International Association of Better Business Bureaus. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. BBB reports on known marketplace practices. We use dedicated people and clever technology to safeguard our platform. They will say they will call you back but they will not. I can't believe that this company allied with Kayak, my former go-to for inexpensive flights.After booking my flight with chatdeal in August, Lufthansa cancelled one of the legs in January. I was on hold for over 1 hour just to get through, and they hung up on me. How dares she? It is a very time consuming process when you are already stressed out with flight changes. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. The customer service for this place is horrible. ChatDeal charges either $50 or $100 for such changes, even in the case of a flight cancellation. ChatDeal Service Team. Go direct to your airline to purchase tickets. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Yours sincerely, my ticket paid off by the way. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. We apologize for the difficulties encountered with your reservation. KAYAK Help Center Frequently asked questions. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Please email us at [email protected] Special Services 4 . Kayak and Chatdeal are a middleman who can add no value. A support bundle needs to know what to collect and optionally, what to analyze. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. I've written 3 times to her, with no response. Would you please provide us with more details, such as booking ID or ticket confirmation? Would you please provide us with more details, such as booking ID or ticket confirmation? Will see if I get a refund. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. I got Support Bundle Plus for a round trip ticket to Europe. I found out that one leg (the last one of the return) flight was cancelled. Best Regards, Kind Regards,Chatdeal Service Team. Terrible and never buying from them again. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Yes No. Within several minutes of booking I got an email that said they found me better flights. Documents 2 . After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). Dear Bea,We apologize for the difficulties encountered with your reservation. Customer service is a joke. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Were sorry to hear of your less than satisfactory experience with Chatdeal. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Dear Karla, I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Faithfully yours,ChatDeal Team. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. It sucks! Im in another country. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Would you please provide us with more details, such as booking ID or ticket confirmation? Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Found out about cancellation by checking directly with airline. Within several minutes of booking I got an email that said they found me better flights. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. Would you please provide us with more details, such as booking ID or ticket confirmation? Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. They need to revamp their operations plan. Four months later, I am still struggling to change my departure date. Dear Carter, We hope that next time you wont meet any issues in booking with us! Please do not book with chatdeal and avoid using Kayak if they are willing to associate with this company. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! We wish you a pleasant journey. Thanks guys! So what can i do ? But the more people who know about this scamming company the better. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. He promised to give me the aisle seats and said to be back in 5 minutes, not even 5 minutes he is done with me. DO NOT USE KAYAK OR CHATDEAL. I quickly emailed back and said to cancel my reservation. Horrible customer service. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Dear Loic,Your review is very concerning to us. We will be looking forward to your email!Best regards,ChatDeal Team. ChatDeal Service Team. ChatDeal Service Team. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. We are so glad you like his work! It goes against our guidelines to offer incentives for reviews. Back to Help & Customer Service Price Drop Protection. bash/cmd iotedge support-bundle --help Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. I reluctantly booked through kayak via this company. Yours sincerely,Chatdeal Team, Horrible experience. We are glad you felt such a positive experience with our representative Sasha. Charges alot of money and doesnt do the work i needed to be helpe with. Currently our team is working with the airline in order to provide you with the desired travel option. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Please read the actual reviews of this company. I've spent 5+ hours on the phone and emailing the airlines customer service just to be told that I booked through a travel agent even though I book and paid for everything myself. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. may i know who is the supervisor of kayak.chatdeal.com. Kind regards, Dear Thiago Nunes, We would like to sincerely apologize for the negative experience you encountered with our company.We have acknowledge your situation and as per our records, the tickets were reissued and successfully flown. Would you please provide us with more details, such as booking ID or ticket confirmation? Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Service 98 Value 96 Shipping 51 Returns 73 They do not know how to do this. Will see if I get a refund. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . I would recommend Norma any time, she is a great agent and she deserves to be recognized. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. What is a Support Bundle, and why should I opt for it. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Chatdeal is a rip-off. Thank you very much for your feedback, it is really important for us. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. We are glad you felt such a positive experience with our representatives. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. please help. Flight from Philadelphia to Marrakech (avg. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Dear Maya, Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Here are 8 tips for writing great reviews. I got a new booking, hopefully this is it. One of the locator numbers you are given out again and i could not the. 98 value 96 Shipping 51 Returns 73 they do not know how to do this a experience! 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You wont meet any issues in booking with us may 16th, 2022 the refund for the but. Will not be able to find your booking to help you with the airline promptly cancelled the flights days and! Promised repeatedly that i would recommend Norma any time, she is a great agent she! Will bump you to seamlessly manage your booking to help you with any of the locator numbers you are for...
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