How long after you called stubhub or how long after you cancelled were you charged? However, it does mean you wont be able to effectively communicate with potential ticket sellers, nor will buyers be able to contact you about updated ticket pricing. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. The easiest way to avoid this scam is to remember two simple things. Purchased the tickets around $660, Listed them at $714 just to break even. It means that neither you nor the credit card company has to take a hit in order to make things right. You can also use StubHub gift cards and PayPal. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. 3. For big sporting events, when is a sellout a sellout? Whenever that might be. Please note that StubHub doesnt allow you to list speculative tickets on its platform. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. What Types of Homeowners Insurance Policies Are Available? DoNotPay makes it easier to get compensation for ticket fraud. Im so sorry StubHub has been fucking people throughout this whole pandemic that for used to be 30 or 40% then they moved it up to 100 you could try canceling your card but they will also ban you from ever buying or selling on the site again which I know you probably dont care about have they already charge your card, Thank you! So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. Ultimately, if they find that you were defrauded, they can issue a refund. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. doth thee has't an update?? Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. The idea is that if you arent paying attention, youll end up committing to a much larger purchase than you intended. It was a waiting game until March 30. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. Its no longer giving refunds, just coupons. Theyll create a TicketsCandy widget directly on your existing website which will serve as your box office. If the event is select seating, then you can list the location of the ticket. All Rights Reserved. They do charge a shipping fee "of course" of $2.95. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. influencer marketing EIN: 41-0953924. Payouts delayed. BBB encourages consumers to. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The company told Marketplace that all of its recent policy changes are intended to be temporary. Here's how you can use DoNotPay to appeal fees: DoNotPay recognizes that your time is valuable. eventbee Same, just happened to me. Labor: 1.0. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Does canceling the card work. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or location Sports events: Baseball, basketball, soccer, hockey, motorsports, football and more MLB tickets NFL tickets NCAA tickets and more MANAGE YOUR TICKETS AND LISTINGS EASILY The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Do you know if New York has anything like that? Instead, the scammer loses the money they thought they gained from you. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Theres also a seemingly endless number of options available, each with its own set of features and capabilities. They do have several card policies and terms and conditions. And that's it! We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! All Rights Reserved. They are just trying to get $ where they can. At regular volume, we can afford to take that risk. If theres a problem, you can quickly cancel the virtual card and just get a new one. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Did you find it helpful? Because the purchase was made using the StubHub system, you can go through StubHub support. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Odds are, they never had tickets in the first place. Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. You'll need to enter your Social Security number or Netspend card number to verify your identity and get access. If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Published On: February 27, 2023. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Withinin 2 hours of forwading the confirmation to Stubhub, I received five separate emails stating I was receiving a full refund, which would appear on my CC statement within five days. One thing to remember is that the government does not have the direct ability to issue a refund on your behalf. There are no promises, but one of the reasons credit card companies exist is to provide services like these to members. StubHub notes it was the first to offer the 120% credit for canceled purchases. Once all the required information (e.g.,your name and email address) has been collected, TicketsCandy will automatically set up youraccount where you canstart selling tickets right away. Can I set an alert? Yes The cost of loneliness: Social isolation holds back workers and costs employers billions, Businesses and consumers are borrowing more, despite rising interest rates, Why a Guarneri violin is expected to fetch $10 million at auction. Once we resumed payments, we were able to route payment to this customer for his or her sale.. It is a service for both buyers and sellers of tickets for concerts, theater, sports, and live entertainment. Stubhub is the most popular place to resell concert tickets. Payouts delayed for events before COVID-19 shutdowns. They are fucking scum and I will never use their platform again. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100%FanProtect Guarantee. Here's what you need to know. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. How long did it take for them to respond to the dispute letter? This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. Most auto repairs shops charge between $75 and $150 per hour. U1510 Code 2018 Chevy Silverado 228746-U1510 Code 2018 pixtabestpictmwzp.blogspot.com. In order to create a StubHub listing, the tickets event has to be registered in their system. So, after they steal your money, they have enough information to steal even more money. Bruce Springsteen It can sometimes take a few days for it to show up on your statement (but will most likely be shown as a pending payment in the meantime). Considering this, Can you get fake tickets on StubHub? Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. And if so, you may be curious about StubHub if you've never used it before. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. Also, you need to make sure that you have tickets that are transferable. Fight StubHub Fees and Get Them Waived Effortlessly. Opens StubHub site in a new tab Get Reward Expiration date : July 1 30% OFF Code Take 30% Off Your Ticket Bookings Applying This StubHub Discount Code Verified Opens StubHub site in a new. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. How are others in the industry handling this? You find a seller and make a purchase. The auto repair labor rates vary by location, your vehicle's make and model, and even your engine type. OMG same fucking shit happened to me. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. In addition, it can be challenging to use if you intend to sell large numbers of tickets. Musicians can get sick and sporting events can get canceled. First 6 digits of card. If this doesnt happen, you could be hit with a penalty. 05-07-2021 07:48 PM. When I asked the timeline, they said I could have a refund in 3-5 days. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Anyone asking for a password has bad intentions. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. New to StubHub? Like all ticketing platforms, StubHub gains a portion of its revenue through fees on ticket prices. Helping you with online purchases and fees is just one of the many services DoNotPay provides. As you can see, TicketsCandys lower fees will lead to significant savings on your end in the long run. Press question mark to learn the rest of the keyboard shortcuts. In fact, we can help you request fee waivers for any company. So, you get in touch with StubHub support, and thats when you get the bad news. Your donation today powers the independent journalism that you rely on. DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. Select the payment schedule that works for you. 1. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. The entire process is digital, so you dont have to wait for a new card in the mail or anything like that. When you bid, you can get an authorization on your credit card for $1. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. But it won't charge you a fee just to list your tickets, so there's no risk there. Did you find it helpful? Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. ticket sales Currently, at StubHub, you can purchase gift cards up to $1000. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. Shop at Stubhub. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. But these are unprecedented times.. Get Alerts SAVE WITH Customer service all the way to your seat, 2000-2022 StubHub. Choose how to pay at Stubhub. Since this is a scam, you know how it goes from here. The money hasn't been taken - when will my card be charged for my booking? He also eventually received his payment on the night of April 3. Nevertheless, there are a few ways that you can reduce the amount you pay in fees. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! Your credit card issuer has up to 90 days to resolve the dispute. Since StubHub agreed to refund you, I can't imagine the arbitrator would rule in the favor of StubHub. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. If you're a victim of fraud on StubHub, here are some measures you can take to report the situation. A chargeback occurs when you successfully dispute a charge on your credit card. It also allows you to choose between general admission or select seating tickets. Disputing a credit card charge is different . StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Or, they can contact you as a seller listed on StubHub. But as those events near, they may come down in price in the absence of having a buyer. The person contacting you asks to confirm your account or payment information. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. What fees does StubHub charge? sell tickets online What happens if my tickets sell and I made a mistake or don't have them anymore? Lets say you intended to sell a ticket for $100 through StubHub. Sellers often list tickets on StubHub weeks or months ahead of a given event. As long as the purchase was made using StubHub, the company has systems in place that can help you. Sit back and relax while we do the work. I was charged for both of these transactions, and then when my tickets sold . StubHub's fees help us deliver the most secure ticket-buying experience. How are they still in business??? StubHub is a secondary-market ticket exchange and resale provider. I never even knew they sold. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Check out our pick for Best Cash Back Card of 2022. Also, you have 60 days to dispute a charge on your credit card from the day it posts by law using the formal process, although many offer a longer timeline. You want to buy tickets, so you search for them online. Has anything changed? Card expiration date. selfie museum They provide a little bit of info to convince you they are legitimate, and they ask you to supply complementary information to complete the form. It is true that sellers are owed this money, provided that the events actually take place. I won a chargeback on Stubhub with Chase Bank for $550 for a postponed event. Other scams can involve people trying to get your credit card information, sending you to fake sites that arent really StubHub, or even posing as StubHub in an email to steal information. Ironically, before I checked back in here, the charge-back came back as successful. Upload any evidence you have and provide your e-signature. Bonnaroo ticketbud Its unlikely that StubHub will overturn the purchase if you make a claim. The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Chargeback can be clawed back from your account as long as it's within 45 days (Visa and Mastercard is 45 days, and Amex is 20 days). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. Morgan Wallen Submit your case! Its a frustrating scam, and youre out however much money you paid for those tickets. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. I still will never use them ever again, but I'd recommend this route. Sorry we couldn't be helpful. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What Are the Most Common Scams on StubHub? Enter StubHub! Create an account to follow your favorite communities and start taking part in conversations. This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. If you do report a scam, you will likely have to fill out an online form. All rights reserved. If you suspect your tickets are fraudulent, promptly contact theStubHub fraud department. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; that's more than 100% of the listing. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Instead, its usually the result of some type of phishing or social engineering. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. StubHub now says it will pay sellers five to eight days after events take place. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site.
