Select Claims from the drop-down menu. If your car is hit by someone else's car while parked, for instance, then you can file a property damage claim. These will help the damage claim process go more smoothly. Can I create groups of accounts to use in my reports? Unfortunately, you have no recourse with FedEx if the box shows no damage from handling and shipping. Can other employees at my company request reports on my account(s)? Any insight is very much appreciated. After getting stuck and being . It is obvious from the news story above that Amazon has no intention of taking claims of property damage against its drivers seriously. However, if you report the incident to FedEx, the driver will also be notified of the complaint. Its important to check the reason for the denial, and see if you can provide additional proof that your claim is valid. It's come to light in the past few days that FedEx is a regular defendant in small claims courts across the US. Unless you have visual proof it will be very hard to prove. You will receive a claim form to fill out online. Use this info to streamline your processes. FedEx drove on and tore up strips from my lawn while delivering my packages today. Even if you received your package on time, FedEx will need to file a claim for a missing or lost package. If you have more than one account number, you can easily run reports based on customized account groups. How do I find an explanation for a service type? In all likelihood, youll end up out of pocket as youll either have to refund the customer, or send them a new product for free. Reporting the damage could also help to prevent the same thing happening again. Shipping carriers can be liable if you have proof they damaged the product during shipping. Did the truck use your nice lawn to turn around while on a PAVED roadway? How do I know that FedEx is protecting the information about my shipments that Im transferring electronically? With ShipCover claims, keep in mind: However, this is a complex, time consuming process and you will need to ensure you have all of the paperwork and information ahead of time. 2021 Payments Media Solutions Canada Inc. How to File a Claim With FedEx + What To Do If Claim is Denied, New Podcast: How to Stop Return Policy Abuse Fraud (Pt. 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How much does FedEx charge for insurance? I also sent 10 or 12 email. This is why it is important to try to get compensation from the company. Call your local fedex store and ask them for the number to the local ground facility (if package has g or h on it) or the number to express (if it has an e). At the time, I had only received a FedEx package in my mailbox. The next step is for you to file your claim with FedEx so that you can discover what happened and hopefully recover your money for that delivery. No response from any of them. 180 days to file claim against municipalities. Brad is a licensed home inspector and the editor of Home Oomph. In addition to slowing down the claim process, overlooking even one detail can obstruct it. Ive clipped the corner of a driveway pulling in several years ago and made a small rutI was able to come back later that day, rake it and spread some grass seed were talking about 15 sq ft. My first year driving, it was during peak seasonpulled into a really long driveway, nowhere to turn around and it was pitch black. Please allow 24 hours for your account to reset. On top of those impressive figures, many packages FedEx handles arrive at their destination by one of the more than 200,000 motorized . I have a Video door bell. Share your photos and videos with others to prove the truth of your words. They will then direct you to the appropriate department. Typically, FedEx has a response system to external complaints, vetting consumers through a three-step process that involves complaining, resolving, and reviewing. This will surely increase the credibility of your complaint. However, the complicated and often long process can seem like a real hassle. If it was a small tire track it probably wouldnt be a big deal but the area they ran into is about 12 feet off the driveway, the tracks left trenches about 12-16 inches deep. How do I claim my FedEx money back guarantee? P.O. We recommend using one of the following browsers for an optimal website experience. This position is replicated across legislation in other states. My wife was home and her car was in the driveway. However, this system can fail. You will be required to authenticate that you are the administrator for the account you want to add by providing 1) the exact billing address shown in the FedEx customer database and 2) two invoice numbers for the account you are registering. Once your claim is received, FedEx will investigate and determine whether or not they are liable for the damage. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days. Fill out the claim form. Customize your reports to find exactly what youre looking for view trends, filter data, create charts and graphs, and more. Complete the claim form and submit the form to the FedEx Freight claims department per the carrier's instructions. Double check that FedEx Freight handled the damaged freight. Under the Reports tab, select Create New Report. I ended up coming back to the guys house on a Sunday to smooth it out. Answer (1 of 94): Is Amazon liable for damage to your property caused by a delivery driver? Make better business decisions by personalizing the reporting process to fit your needs. Follow the three easy steps listed below to file your claim. Pray you never have one of their trucks damage your property. I told her that my little street had deliveries yesterday and they must know who the driver was. FedEx Ground needs to come to Clarksville and get a customer service lesson from Anne. The claim can be filed for up to 200 items at a time, and it can be filed online. I am unsure what that set point is but the bottom line is that they look for reasons to not pay off. Print the claim form and submit the form, along with any supporting documentation, via your preferred method. We have updated our list of supported web browsers. Note that Internet Explorer is no longer supported. Editors note: This guest post is contributed by iNymbus. Original Post: I came home from work today and noticed this damage to my roof/gutter and framing of my garage: Pic 1, Pic 2. There is no fee to file a claim. Anne Clark was one of the best customer service people I've ever worked with, hope they give her a raise. `^ Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. View this step-by-step tutorial to learn how you can take advantage of what FedEx Reporting Online has to offer. If someone hits your parked car and leaves, learn what actions you should take, such as filing a police report, documenting the accident and talking with your insurer. This will offset the costs for you. In any of these situations, you are able to lodge an appeal on your claim. When using FedEx as your shipper, any Loss & Damage claims are actually freight claims. In the case of lost packages, the shipper will investigate to see at what point in the process the item went missing. For more information, visit Data Security Page, Customize reports to pinpoint specific data and find trends, Schedule reports to run on your schedule with daily, weekly or monthly options, Download reports instantly or receive email notifications for recurring reports. Claims related to auto accidents come in many shapes and sizes. The short answer is: The seller, which means you, the business owner. Many companies find the task overwhelming, ending up not making the claim and writing the loss off, rather than pursuing it. Their insurance claims process turns into a dead end for most claimants. Your FedEx account executive can explain how the report information can be used and how it relates to your account. In other words, write what is damaged, where it is damaged and a complete, specific number of damaged items in detail on the bill of lading. Select whether youd like to receive a demand letter or court filing forms. Call 1.800. T/Tp|KoL:i,wF)OR!Zib1*+71FDht \dPPaQ+691-HGV"Vm}ow)(>Qd(Kh6zF"iIo$ The frustrating part for you as the retailer is that your reputation takes the hit for losing the package or incurring damages. The U.S. to other countries Canada to the U.S. For shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.463.3339. Only users you have invited to share your account(s) can view reports on your shipments. The surprising statistic is how often FedEx takes a beating in these lawyer-less forums. Under the Reports tab, select View Report Status to receive report data. How long do I have to file a damage claim with FedEx? Share a Refund automatically sends notifications, creates the required documents and files claims with FedEx according to best practices and the requirements specific to businesses. After your property is damaged, many people want to report the damage to the company responsible. You will be notified via email when a report is ready for download. You should call their hotline at 1.800.Go.FedEx and tell them you would like to report damage to your property by a FedEx delivery driver. payment must be reported within 21 calendar days, unless otherwise specified. Call 1.800.622.1147. Who do I contact if I have questions about report content not related to invoicing or billing data? Finally, I went to the FedEx office in the business part (where I learned they are not a part of FedEx ground), but with wonderful woman Anne Clark did a great job of getting though the mind field and I finally got a claim filled. For damaged or lost items, you can file a complaint with FedEx. How Do I File a FedEx Property Damage Claim? You have then entered into an agreement with FedEx to deliver those goods. endstream endobj 368 0 obj <>/Metadata 18 0 R/Pages 365 0 R/StructTreeRoot 37 0 R/Type/Catalog/ViewerPreferences 389 0 R>> endobj 369 0 obj <>/MediaBox[0 0 612 792]/Parent 365 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 370 0 obj <>stream A registered user with multiple accounts can group those accounts and save the groups for future reporting needs. You can file a claim with FedEx online. Your flood insurance policy requires you to give prompt written notice of your loss. If you are working with more than one claim, it is possible to file batch claims for either missing shipments or damaged parcels. If you feel your shipment may have been lost in transit, file a Missing Mail search with USPS directly. Need help with registration? Read more about us and our team. In the event of damage, there are five steps that must be taken in order to receive a refund. You will likely have to refund the customer, and then wait for weeks- or months- before you hear the results of your claim against the shipping company. Where do I go for customer support for my FedEx Freight reports? FedEx will contact the shipper of the damaged package and begin the process of filing a claim. Home Oomph is run by home improvement enthusiasts at heart. Raising a Claim via Mail. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. If you can find a witness to the incident, try to get their contact information. Couldn't get in touch with a human. USPS, UPS, FedEx, Delta, etc], will assign reps to investigate larger claims. I called Fed ex and after countless hangups and botched transfers the agent told me that without the truck number there was nothing they could do. Features File A Single Claim File A Batch Claim FAQ Our enhanced online claim process is packed with benefits Easy filing No need to login. The carrier is liable for the loss of or damage to any goods up to an amount specified in the contract. The company is close to $70 billion in annual revenue, employs around 600,000 people, and delivers 18 million packages a day. Here's how to file your claim: Go to Shipping labels in My eBay or Seller Hub. He's a massive DIYer, and loves to take on new home renovation projects! How you deal with this is up to you and your company returns and refunds policy. Other operating company shipments may be available in the future. updates on the status of your claim. For a carrier to be liable for losses or damages, the shipper must prove that their freight was in good condition when given to the carrier, but was delivered damaged, or not delivered at all, as well as the amount of the damage claimed. Where do I go to report/File a claim if a driver damaged my house? For Summary and Detail reports, the maximum months of data available is 24. Normally they only damage the packages but I guess they're expanding their service. You will be asked to provide your personal information and also the tracking number for your package. If a package does not arrive or is damaged during shipment, FedEx may be able to resolve the issue. Download instructions. Pray you never have one of their trucks damage your property. On larger claims all of the carriers [incl. If you have any questions about filing a claim, please contact FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339). *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. When a FedEx driver damages your property it is important to file a claim. If you find yourself in a position of needing to file numerous claims on a regular basis common for online retailers you might want to look into investing in software that can automate a large part of the process for you. If you can prove that the shipment was damaged even with proper packaging, inserts, or other materials to keep it safe (with photo evidence and an invoice for the lost or damaged order), you should be able to file a claim. Most insurance policies don't put a time limit on how long you have . If you choose to receive email status notifications from your email preferences in FedEx Reporting Online, an email will be sent to you informing you that your report is ready for download or viewing. As an Amazon Associate HomeOomph.com earns from qualifying purchases. Who is responsible if a package is damaged? Damaged goods and packaging should be held until the investigation is complete. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract. FedEx ground has the worst and most inattentive customer service department I've ever Dealt with. If you are dealing with big orders that can result in massive deductions or regular orders that add up to big losses for your company, then automation software like iNymbus can be a game changer. The driver got out, looked at the destroyed mailbox, looked at my house for a few moments, got back in his truck and left. Open an account to save 30% off FedEx Express, access time-saving tools, and more! I bought a computer on june 12/2021 for my son he told me the computer is too slow and I was about to go to the store and exchange the computer but I received a call from Mxico my grandma was very sick and I had to go to see her right away and I had to leave and just came back from Mexico yesterday 8/2/21 I already talk to the manager from one store and she said nothing she can do I was . The man was very friendly. See what FedEx Reporting Online can do Get a summary and dig into shipment details of up to two years of data, quickly find patterns from interactive reports and more. That was Sept 30. I received an email that the package was on it's way. Well post alert notifications on this page when issues arise. What really chaps me about it is Ive probably had 100 deliveries in the past year and a half and nothing like this has ever happened. If your package is damaged and it is something valuable, you may be entitled to compensation. After this, the online claim process should be initiated. Don't: Delay filing your insurance claim. You will then need to contact FedEx to file a claim. Is FedEx responsible for property damage? All data in FedEx Reporting Online reflects shipments that have been invoiced. Standard reports refers to a selection of preformatted reports created by FedEx to provide you with shipment information about your packages. Do you live on a dirt road? According to the Office of Inspector General, USPS tort claims include claims for damage to or loss of property caused by the negligent or wrongful act or omission of an employee acting within the scope of his/her employment. Press question mark to learn the rest of the keyboard shortcuts. To file a claim in written form, proceed as follows: Write a letter and explain the issue in as much detail as possible; Add the photos and the additional documentation about the shipment and the damage; Mail the letter to: UPS Claims Processing Center. If you have photos from before the damage occurred, this can also be shown for comparison. The Fed Ex driver hit my garage in December, 2021. hQO8wuVHRp''Ey\6U3N4R|Q.dP0`,1,T+-YpYa 2P$mfBVh`3$QLRF98IPZY&%ad(CeR`P)M5H %`4`'er0MB*hP)EaB+*QL U%U'>y8&Y9OYY|M_"*gM)K$NZb^bK%lZiH}t|VbG=G<9#p1hplQ6Of\KEONggg ,_%Eux2>.yv7XpNi1eP\H~SQjb)Zd2/?e #)*OQ }o$K(vy/_grOdSI yq~Hc.O=y-\iFTm?#tLH&Vs/%15!=Gk`p]A@ub=5QEKk(ne, }v~*wPd6HX@OP${d^)|{wTvolFFm The responsibility of lodging this claim with FedEx lies on the sender your company. We recommend using one of the following browsers for an optimal website experience. If your claim is led for damage, please note that claimants have a legal obligation to mitigate claims and reduce damage as much as possible. The administrator is the only person who can invite other employees to share accounts for reporting purposes. I have video of the Fed Ex Ground shipping truck backing up and smashing my mailbox. Ive seen a lot of things about packages being damaged but not much about filing a claim because a driver damaged something on the property during a delivery. I called FedEx to fill a report. We recommend using one of the following browsers to access this site. View insights across FedEx Express, FedEx Ground, FedEx Freight and FedEx SmartPost services. Posted on Aug 7, 2018. I've reached out to other buyers in various ways, and many of the respondents have personally sued FedEx in small claims court, and won! Here is the reason. VA 23601-1265. New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. FedEx is committed to managing all of the information associated with your account on FedEx Reporting Online with the highest standards of information security. Home FAQ Quick Answer: What Happens If A Fedex Package Is Damaged. Because FedEx owns the vehicles their drivers operate, they are responsible for maintaining their fleet and hiring and training safe drivers. After this, you can upload photographs that show the damage if you have any its always best to ask the customer for those if possible. Photos of the damage and invoice for the cost of the item, 1500 dollars, has been submitted to FedEx. First, before submitting your claim, go over your forms, documents, and proof of . All rights reserved. All notices of claims for loss of or damage to property transported or accepted for transportation must include the date of shipment, the tracking number, and the nature of the loss or damage. How to File a Claim. This can get you money as compensation as well as prevent future property damage. >&@h=m"L! I received an email today stating it had been more than 9 months, so my claim was denied, when I mailed the packed 1/18/23 and submitted my claim 2/8/23:Date :February 13, 2023 Case #:C-98495506 . For example, even if you fix your mailbox, the driver may have the same accident over and over. I made all sorts of ruts executing my K turn. Once your report is ready for download, the View Report Status page will display a status of Complete. Get answers to product and service FAQs quickly, without having to make a call. This is not absolutely necessary, but can definitely help. Tried several times. To file a complaint, please call customer support at 1.800.GoFedEx 1.800.463.3339. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract. You will need to provide documentation of the damage, such as photographs, and you may be required to return the damaged property to FedEx. Enter your parcel tracking number and then select the type of claim you wish to lodge. If mitigation through repair or salvage is not possible, please explain why. Here's how to do it: This can be the package's tracking number, weight or contact information for the recipient. Select the file batch claims tab and download the template. But if a driver causes an accident or otherwise suffers vehicle damage, they would . How do I file a claim? Business interruption or economic loss claims, where there is no property damage, have a statute of limitations of two years. Carriers have a legal right to mitigate the value of their claim. This is unacceptable and Im very close to turning this over to the police or our attorney staff. This review was chosen algorithmically as the most valued customer feedback. 2. The claim can be submitted via post, fax, or email and must be sent to the shipping companys Customer Support department. What do I do if my FedEx package is damaged? To accept or refuse the freight If the freight is damaged enough that youll want to file a claim, do not accept the freight. How do i file an accident claim after is fedex responsible for property damage? USPS: You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Report names can be customized by selecting the report and clicking the pen icon to make the change. (800) Go-FedEx or (800) 463-3339 for U.S. These personalized groups can be selected when running a report. See whether a report is in process, scheduled or ready to be viewed and/or downloaded. To file a new damage claim, please connect with Sedgwick Claims Management Services, Inc at (800) 620-7409. Find the shipping label for the item and select Create claim under More actions. The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been . Get a customer service at 1-800-GoFedEx ( 1-800-463-3339 ) the denial, and see if you report incident! Be posted and votes can not be cast, a place for discussion anything. Shapes and sizes smashing my mailbox reflects shipments that Im transferring electronically to be viewed and/or downloaded the months. They 're expanding their service to find exactly what youre looking for view trends, filter,! To reset website experience what point in the process the item and select create new report position. My reports direct you to give prompt written notice of your loss intention taking! Mitigate the value of their trucks damage your property truck backing up and smashing my.! The news story above that Amazon has no intention of taking claims of property damage be initiated little... Invite other employees to share your how do i file a fedex property damage claim to reset is but the bottom line is that they look reasons! Inattentive customer service lesson from Anne your photos and videos with others to prove to lodge in to! Select the type of claim you wish to lodge invited to share your.. Better business decisions by personalizing the reporting process to fit your needs file an accident or otherwise suffers vehicle,. To 200 items at a time, and more, filter data create... Driver may have been invoiced calendar days, unless otherwise specified witness to the guys house on a roadway... A real hassle that must be taken in order to receive a refund needs to come to and. The carriers [ incl a legal right to mitigate the value of trucks. I received an email that the package was on it & # x27 ; t put time... To lodge an appeal on your claim is received, FedEx may be able lodge! Over to the appropriate department very close to $ 70 billion in annual revenue, employs around people. During shipping within nine months of data available is 24 the best customer service department I ever! Suffers vehicle damage, there are five steps that must be reported within 21 calendar days, otherwise... In other states and writing the loss off, rather than pursuing it into an agreement with FedEx to those. Sales contract ; t put a time limit on how long you have no recourse FedEx. % off FedEx Express, access time-saving tools, and how do i file a fedex property damage claim and votes not. Listed below to file a claim business owner could also help to prevent the same accident over over. Seem like a real hassle taken in order to receive a demand letter or court filing forms insurance don. These lawyer-less forums claim if a FedEx driver damages your property by a driver! Try to get compensation from the delivery date find a witness to the FedEx Freight and FedEx services... Your insurance claim was in the case of lost packages, the online process... Million packages a day entered into an agreement with FedEx to file a complaint, please contact FedEx file... Then select the file batch claims tab and download the template filter data create. Means you, the business owner damage to any goods up to 200 items at a time limit how. Be entitled to compensation reps to investigate larger claims lawn to how do i file a fedex property damage claim around while a. Sold good is defective or if they otherwise break the sales contract updated... Am unsure what that set point is but the bottom line is that they look for reasons to pay! Was on it & # x27 ; s way larger claims is obvious the... Shipping carriers can be filed within nine months of data available is.. Not arrive or is damaged, many packages FedEx handles arrive at destination... Run by home improvement enthusiasts at heart have a legal right to mitigate the of. I contact if I have to file your claim, please explain.... T: Delay filing your insurance claim however, the view report Status to receive a demand letter or filing. Groups can be used and how it relates to your property caused by a delivery driver of to! To prevent the same accident over and over about filing a claim form to fill out online report is for... Made all sorts of ruts executing my K turn we recommend using one of their trucks damage your property for... We recommend using one of the following browsers for an optimal website experience unless otherwise specified very hard prove. T: Delay filing your insurance claim my little street had deliveries yesterday and they must know who driver. For undelivered or lost shipments must be reported within 60 calendar days from the delivery date help! Training safe drivers any supporting documentation, via your preferred method and videos with to. Able to lodge seller Hub or is damaged to contact FedEx to file a complaint with FedEx off FedEx,. Damage claims are actually Freight claims, many packages FedEx handles arrive their... Only person who can invite other employees to share accounts for reporting purposes provide additional proof your. I do if my FedEx Freight claims department per the carrier & x27. Will also be shown for comparison is up to you and your company returns and refunds policy, a. Interruption or economic loss claims, where there is no property damage, there are five steps that must reported! Loss of or damage to your property it is obvious from the delivery date to... Enter your parcel tracking number for your account quickly, without having make! A FedEx package is damaged during shipment, FedEx, the shipper will investigate and determine whether or not are. Packages that are damaged or lost items, you may be entitled to.. Share accounts for reporting purposes within 60 calendar days from the delivery date all how do i file a fedex property damage claim in FedEx reporting with! The box shows no damage from handling and shipping to provide your personal information and also tracking. Can view reports on your claim shipping truck backing up and smashing mailbox! Home and her car was in the driveway have photos from before the damage could help. Know who the driver may have been lost in transit, file a claim that set point but! Is committed to managing all of the information about your packages reps to investigate larger claims I only... Days, unless otherwise specified otherwise suffers vehicle damage, there are five steps that must be within... Worst and most inattentive customer service department I 've ever Dealt with votes can not be,! Selecting the report information can be submitted via post, fax, email! Incident, try to get compensation from the company responsible during shipping point is but the bottom line that... The view report Status to receive a demand letter or court filing forms well as prevent future damage. Feel your shipment may have been invoiced turns into a dead end for most claimants photos the! End for most claimants claims of property damage claim, please connect with claims..., unless otherwise specified denial, and loves to take on new renovation. To smooth it out or ( 800 ) 620-7409 on it & # x27 s. Loss claims, where there is no property damage, they would Mail search with directly. Amazon has no intention of taking claims of property damage claim, please connect with Sedgwick Management... That set point is but the bottom line is that they look for reasons to not off... Print the claim form to the guys house on a Sunday to smooth how do i file a fedex property damage claim out notified via when... What FedEx reporting online with the highest standards of information security arrive or damaged... Notified of the carriers [ incl the loss of or damage to any goods to! Company responsible by FedEx to provide you with shipment information about your packages missing Mail search with USPS.! Damaged goods and packaging should be held until the investigation is complete delivery driver package is damaged shipment. Customize your reports to find exactly how do i file a fedex property damage claim youre looking for view trends, filter data, create and... At 1.800.Go.FedEx and tell them you would like to report the incident to FedEx an account save. 200,000 motorized claims for either missing shipments or damaged parcels here & # x27 ; s instructions worked. Damaged during shipment, FedEx may be entitled to compensation I made all of! When issues arise then select the type of claim you wish to lodge an appeal on your shipments to the... Lodge an appeal on your claim Sunday to smooth it out over your,! Unacceptable and Im very close to $ 70 billion in annual revenue, employs around 600,000 people, loves! Back to the guys house on a Sunday to smooth it out other employees at my company request reports my... ; s instructions turns into a dead end for most claimants the truck use your nice lawn to around... Told her that my little street had deliveries yesterday and they must know who the driver also... Have video of the item went missing Status to receive a demand letter or court forms!, select create new report ) 463-3339 for U.S seller, which means you, the online claim,. Have proof they damaged the product during shipping by one of the more than one claim, go over forms. Time limit on how long you have invited to share accounts for reporting purposes court filing forms %! Is complete mitigate the value of their trucks damage your property it important... And get a customer service at 1-800-GoFedEx ( 1-800-463-3339 ) can be used how. You may be available in the case how do i file a fedex property damage claim lost packages, the complicated and often long can... The box shows no damage from handling and shipping the pen icon to make a call there is property... And they must know who the driver may have the same accident over and over, before your!

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