There are probably several other ways I could have handled this, but this was the most convenient for me. Do I open it? How to File a lost shipment claim with FedEx? This greatly reduces the risk of your packages being delivered to the wrong address. For more information, visit Data Security Page. How to Handle a Wrong Shipping Address Before the Package has Shipped If a buyer contacts you to change an address before the orders ships you have two options: 1) Make note of the address and ship to the alternative address provided or 2) Cancel the transaction and have the buyer replace the order with the correct shipping address. We recommend using one of the following browsers to access this site. Primarily you must contact the FedEx helpline number as soon as possible. When the call has been routed to the relevant representative, express your concerns. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. By law, you may keep the merchandise and consider it a gift. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I know that legally, in the US, if a package is sent to you, then it's yours to keep even if it was sent from a store by mistake or whatever. Before calling, check around the premises to ensure it wasn't left somewhere else. Related Content: New Construction Address Not Recognized? How much weight can you lose by stop drinking soda? Refund Retriever's primary focus is FedEx and UPS parcel invoice auditing. 8 What to do if UPS does not deliver your package? How does FedEx Investigate Lost Packages? Every time this has happened, I have been given the same answer. Be prepared by keeping track of your receipt and confirmation number to show FedEx in case it does not arrive. If the feature is offered to you by USPS, then you should make use of it for your benefit. Note that Internet Explorer is no longer supported. First, the phone number appears to be from someone's personal number. Sometimes, your FedEx package says it was delivered or received, but you never got your package. *OR*. Your response is private Was this worth your time? Contact your neighbors and check if they have the package or not. However, you may visit "Cookie Settings" to provide a controlled consent. Analytical cookies are used to understand how visitors interact with the website. Simply type your concern in the chat and you will be asked to enter the tracking number to begin the process. include a delivery instruction "pls check that you're at 1 house rd not 1 house ct". 1 What to do if FedEx keeps delivering to the wrong address? Before calling, check around the premises to ensure it wasnt left somewhere else. Additional customer service representatives to handle these issues are potential problems that could result. They have their protocols, which include in-house security investigators as well as local police agencies if necessary. You should immediately return it to the company that delivered it, or contact them to pick it up. So FedEx delivered your package to the wrong address and now youve got a lost package and need help tracking down? Follow these procedures step by step to apply to FedEx: If the seller or sender put the wrong address then they are definitely responsible for retrieving the package by contacting the customer care of FedEx. Have all of your tracking information on hand and be prepared to answer inquiries about where it came from, etc. I had the same issue with UPS, except they owned up to it (especially after they delivered $60k worth of server equipment to the wrong address). FedEx may not give you a refund if the package is not insured by the shipper. The tracking is done mostly through the GPS of the carriage. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. What to do if UPS does not deliver your package? I live in one of those cookie cutter neighborhoods, and unfortunately due to some pretty poor planning on the designers part, my house (let's call it 1 house drive) is on the same stretch of road as the person receiving my packages (let's call them 1 house court). It doesnt happen with any other delivery service. Cue that skeptical little voice in your head. Contact FedUP and tell them they delivered a package to the wrong address and you will leave it where they left it - but you will not be responsible for its safety. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. But let us say you were expecting a delivery date on a Friday and currently its Sunday morning and you still havent received your delivery your first step should be to go on the FedEx website and check the tracking info provided to you by the retailer or whoever is shipping the item to your location. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. Before you begin you will want any relevant information or other supporting documentation such as tracking info, photographs, or any other distinct detail that will help make your case. It provides a refund or replacement for your stolen packages. Make sure that the intended destination is accessible to carriers and that the locations house number is clearly visible. 6th time in a row this has happened with FedEx. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. It is rare for a shipment to be delivered to the incorrect address, but it does occur. . Once there, please choose the correct my address button and find the address modification window. Besides anything illegal in the sender's or receiver's state, other items may require asking your local FedEx office for approval. To make sure that your package arrives, you could try to include delivery instructions in your purchase. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. For example, lets say that you recently changed addresses. In this case, the message says it's from FedEx. So, check your property around, and see if it is there. Third, the link's URL looks suspicious and unofficial. Typically for Amazon, they will just abandon that particular product. There is NO option for packages delivered to wrong address. You will also receive a virtual mailbox, allow you to manage and view your mail digitally from your computer or smartphone. The company can run a trace on the shipment. I'd call Amazon Customer Service; they'll probably tell you to keep it. They really don't give a shit. Copyright 2006-2020 Refund Retriever. The parcel might still show up at your home as the delivery company will try to correct the mistake. Can I refuse to accept an international package? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The package is sitting on my porch. What do I do if FedEx delivered someone else's package? All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. Too bad, FedEx came and crushed my happiness. Cases of mistaken identity can happen when FedEx drivers deliver packages. Location: About 50 miles west of St. Louis, MO in the USA. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. You are responsible for keeping an eye on this process to ensure that no sensitive information is accessed accidentally and that no action is taken against your system that you find inappropriate. In some cases, deliveries will go to the wrong address due to human error on FedExs end when the address is not clearly visible. Wouldn't it be great to save time, energy, and money every time you use your kitchen? This website uses cookies to improve your experience while you navigate through the website. This is something that happens to me a lot when I meet a new driver for the first time. You should have your tracking number handy. However, keep in mind, that FedEx will not be able to do anything nor cover a package that was deemed lost after it was delivered. We apologize for any inconvenience caused. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. The companies will confirm whether they sent your package to the wrong address. Businesses that are based out of the home frequently use virtual addresses for both professional and privacy reasons. And with an average of 13 million packages. The worst part is, that FedEx delivered a package for my sister in law (that she grabbed - and I have on video) almost an hour earlier! But I don't know how it is if it was sent to your adress, but a different name. Archived post. Sometimes, the best and only way to get your deliveries is to make your address extremely visible. Take advantage of this function by specifying a distinct detail about your home to leave little room for error. 4 What to do if FedEx delivers package that isnt yours? If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. How to contact the FedEx customer care center? They might have sent it to a similar address and marked it as delivered. Yes you're responsible for the package. Anyone else have this issue? It is not possible for FedEx to deliver to the incorrect address. call UPS and tell them it was misdelivered, and they will either pick it up and take it to the correct address, or ask you to drop it off at the closest UPS station. Conduct your own inspection, or schedule one. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. As soon as the tracking number details are typed, the shipment can be tracked. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. Confirm the Wrong Delivery. When he is not writing about home improvement or taking on projects around the house, he likes to read and create art. In some cases, FedEx will mistakenly say that a package is delivered when in reality it is just at a nearby FedEx location. To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. The scanners that the USPS carriers use for delivery have GPS so at the point of delivery, the GPS coordinates are transmitted.

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